LogMeIn, Inc., announced the general availability of its LogMeIn Rescue+Mobile for smartphones running the Symbian S60 platform - giving carriers, corporate IT departments and IT service organizations the ability to remotely access and troubleshoot a Symbian S60, 3rd generation smartphones.
Rescue+Mobile is an extension of LogMeIn's award-winning Rescue platform - a web-based, on-demand remote support service that unifies support for multiple smartphone (Windows and Symbian) and computer (Windows and Mac) operating systems. LogMeIn Rescue is used by more than 10,000 customers globally.
LogMeIn Rescue+Mobile allows support technicians to simultaneously support smartphones and computers from a single console, and is easy for both the technician and the device owner to use.
The support technician sends a text message to the device owner, which includes a link to download a small applet onto the mobile device and a connection code. The technician then connects to the mobile device and, with the user's permission, gains control of the device. At this point, technicians can make fixes, update software, conduct training sessions or configure settings - even view the display and use the keypad, as if the phone were in their hands.
Features include:
- Remote control Symbian smartphones from a web-enabled PC
- Transfer files between smartphones and PCs
- Install or update smartphone software remotely
- Remote support multiple platforms from one interface - PCs, Macs, Windows Mobile and now Symbian
“As more mobile workers and consumers use smartphones, the need to cost effectively manage, support and fix them grows - for both IT departments and carriers,” said Richard Redding, vice president and general manager, Mobile, LogMeIn, Inc. “Rescue+Mobile can be used to quickly and effectively resolve many issues as well as increase customer satisfaction.”
About LogMeIn Rescue - http://www.LogMeInRescue.com As a web-based remote helpdesk support tool, LogMeIn Rescue allows a technician to connect to a remote PC in seconds, without pre-installing software. It is designed for ease-of-use, multi-tasking, and simplified administration, and scales to meet the needs of both large and small IT support organizations. The Customer Applet is a small executable that is downloaded onto the remote customer PC being supported. It is the interface for the remote PC user to chat with the support technician and it allows the technician to remote control their desktop.
Availability and Pricing LogMeIn Rescue+Mobile is available now on any network and on any device running Symbian S60 third generation or Windows Mobile 5 or 6. LogMeIn Rescue+Mobile pricing starts at $1,956 per technician for a one year subscription on an annual contract. Support for one mobile operating system, PC and Mac, is included. Additional smartphone operating system platforms can be licensed for $768 per smartphone operating system on an annual basis. For more information on how to purchase LogMeIn Rescue+Mobile, visit https://secure.logmeinrescue.com/Mobile/Buy.aspx.
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