Nuance Mobile Cares for T-Mobile Customers

The new application will enable T-Mobile to automatically resolve common problems. T-Mobile customers can now address such issues as diagnosing and repairing configuration problems, along with making account and billing inquiries - all on their mobile phones. Pilots and trials in both the U.S. and Europe have proven customers' preference for on-device self-service.

"Nuance Mobile Care solutions can be embedded on a customer's mobile device over-the-air (OTA) or installed by the manufacturer. The interactive experiences, such as paying a bill, new feature tutorials or relevant service discovery can be created by the operators and pushed OTA to any device that supports Nuance Mobile Care. The product suite enables the delivery of interactive promotions, the resolution of most customer support problems, and allows operators to deliver a branded service experience to their subscribers.