Verizon Lowest Dropped Calls, Highest Customer Satisfaction, But Needs Killer Phone, Says ChangeWave

By Reporter Wireless and Mobile News on October 15, 2008 10:28 AM

ChangeWave Research has good news for Verizon, it does have the lowest dropped calls. According to ChangeWave's latest cell phone survey of 2,883 U.S. consumers, completed September 18, 2008--- Verizon subscribers report that - on average - just 2.7% of their calls were dropped over the past 90 days, nearly a percentage point better than AT&T (3.6%), their closest competitor.

Sprint/Nextel (4.4%) and T-Mobile (4.5%) were third and fourth.

One-in-five Verizon users (20%) say they didn't experience ANY dropped calls over the past three months, compared to 18% for T-Mobile, 17% for AT&T, and 10% for Sprint/Nextel.

Verizon Gets So Much Satisfaction:

43% of Verizon's customers in the survey say they're Very Satisfied with Verizon's service and have the highest satisfaction rates in the industry as shown my ChangeWave's data chart:

Verizon is losing market share when it comes to the future buying notes ChangeWave due to the popularity of the iPhone.

Among respondents likely to switch providers over the next 6 months, nearly a third (31%) say they're headed to AT&T, while just 19% say they'll choose Verizon.

ChangeWave suggests that the BlackBerry Storm may may give Verizon the jolt to market share it needs. The need a killer phone even with their great network perfomance.

More information is available at the the ChangeWave HotWire Blog.