Consumer Reports surveyed 50,000 readers in 26 U.S. cities, to find that AT&T had the lowest customer-satisfaction rating in 19 cities
surveyed; Verizon ranked highest, followed by T-Mobile and Sprint. The average bills without data were $80-$86 a month with data plans for AT&T costing $134 and Verizon’s average cost $126. T-Mobile’s and Sprint’s average monthly costs were $114 a month.
Where AT&T was worst were high iPhone cities: San Francisco and New York.
As
Consumer Reports reported “Apple’s iPhones are the top smartphones in
our Ratings-actually, among the best of all phones we tested,
period-but their exclusive carrier, AT&T, was middling at best in
satisfaction….If you’re readying to buy Apple’s phone, prepare for
possible disappointment with its service and expect to love the phone
anyway. Despite the network problems, a staggering 98 percent of iPhone
users in our cell-phone-buying survey were satisfied enough to say they
would definitely or probably buy the phone again. Only 79 percent of
respondents who bought other cell phones said the same.”
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