A few days after the release of the Samsung Galaxy Nexus, there are a few "issues" reported with the most anticipated smartphone of the season. Verizon Wireless is diligently answering Tweets and offering phone support.
UPDATE 12/19: The Verizon Twitter Support feed has acknowledged the error. Verizon is working on an update and calling it "a signal strength issue." "The signal strength issue is currently being investigated. We don't have an ETA, but a software update is being developed. ^MS
Android Police reported that some users have lost data connections, dropped calls for as many as 3 out of 10 users. The issue could be related to the network or the Nexus because apparently HTC Rezound, Droid Charge and HTC ThudberBolt customers have found that toggling the network helps.
There is also an issue with mutlitouch in landscape mode expecially noticed in game playing (video follows). Meanwhile, reviewers are awed by the newest Android 4.0 Ice Cream Sandwich and dual-core speed. Forum members are reporting good battery life and give comments such as "Coming from a Thunderbolt and Charge I find my new Galaxy Nexus to be amazing."
When a smarpthone is touted as the best, users tend to expect more. The users also are early-adopters and more tech savvy. Also when an operating system is new, there can be a few kinks to work through. It hasn't stopped online retailers to selling-out of the Galaxy Nexus or buyers flocking to Verizon Wireless stores.
Here are some the Tweets from Verizon Support Twitter Feed :
- "I've experienced lack of connectivity, after I purchased the Nexus on 12-15-11 and it seemed fine. When I left the store I noticed the web would fail, gps would stop in mid stream and bluetooth devices wouldn't connect. I thought this may be a hardware issue so I returned my Nexus on 12-16-11 only to find the exact same issues again. I called Verizon and tried to walk though troubleshooting proceedures to no avail. Ended up returning my 2nd Nexus and turning my Originsl Droid back on. To say I was disappointed would be a gross understatment."
- "Yea, service is crappy. Screen has burnt in verticle lines."
- "I'm only getting one bar of signal on both 3G and 4G on my galaxy nexus. I'm in a good service area too.
ANSWER: "Is your device switching back & forth from 3G to 4G? Try toggling network mode http://bit.ly/rxPoKs & remove battery. ^MSF" Pulling the battery when there are connection problems with Wi-Fi has worked also.
From Verizon Support Forums about Galaxy Nexus:
- Phone gets hot and when you change the phone to landscape mode it slows way down.
- Can't sync Facebook contacts.
- Galaxy Nexus smartphones not connecting to 4G in areas that should be covered by 4G.
- Lower signal strength than Droid X in same area.
- "Additionally, it often takes several minutes for the phone to re-establish the data connection after a phone call or after initial startup. It might display "3G," but the bars are grey and the browser will say there's no data connection available when trying to browse."
ANSWER: "This(data bars) is way off on the Nexus. I used a couple of other apps to check the signal strength, and they showed consistantly more signal strength than the phone itself. I think that the calculations are WAY off on the Nexus. Parts of my house are really signal poor, and the Nexus held connection most of the time. A couple of times I lost connection, but those were in the same areas of the house."
You are welcome to leave your comments about your Galaxy Nexus experience.