Recently in consumer action Category

In response to consumer feedback, Intelius Inc., aannounced that it has discontinued its cell phone directory service. Intelius launched the cell phone directory in recent months as a test for the first-of-its-kind resource.

“As a company, we have strived to be at the forefront of innovation,” said Liz Murray, Communications Manager at Intelius. “We realize that in this instance we may have been ahead of our time. Wireless carriers attempted to develop a similar product a few years ago and found the market wasn’t ready; it’s clear that the market is still not ready. We always listen carefully to our customers, which is why we recently discontinued our cell phone directory.”

In keeping with the company’s mission to empower consumers with information services for personal and family safety, Intelius continues to offer a Cell Phone Caller ID service (reverse search). This service works much like the caller ID consumers are familiar with on their home phones. Cell Phone Caller ID allows a customer to input a number that has shown up on their home or cell phone into the Intelius site and receive basic information associated with that number. Consumers can use this service to protect themselves from harassing calls, hang-ups, pranks, or mystery calls into their children or other family members.

HTCClassAction.org a newly launched consumer website claims that newer HTC smartphones are slower than previous models due to poor drawing drivers. They urge owners to contact HTC and complain. Although the site has gotten no official response from HTC, HTC is requesting information from owners. After press coverage, an HTC employer says that there is an internal apology email circulating that says that a fix in the works.