Zagat is now rating carriers along with restaurants.
Their survey incorporated feedback from 2,319 wireless consumers who
rated
AT&T, Sprint, T-Mobile and
Verizon Wireless on aspects of their performance: Reliability, Coverage, Products, Value and Customer Service. AT&T's customers however rated their products the highest.
Verizon Wireless was
this year's Top Overall winner, scoring a 22 (the average of its
ratings across the five categories) on Zagat's signature 30-point
scale.
T-Mobile's overall score is 19, AT&T 18 and Sprint
18. (Ratings are rounded to the nearest whole number; with 16 - 19
meaning good to very good; 20 - 25 very good to excellent; and 26 - 30
extraordinary to perfection.)
Verizon's
strong suits were Reliability (26) and Coverage (26) with the other
three main carriers falling well behind with ratings between 20 and 17.
Customer Service scores were much closer: Verizon won with a 19, a
narrow margin over T-Mobile (19), AT&T (16) and Sprint (15).
AT&T
took the top spot in the Products category with a 24, followed in order
by Verizon (19), T-Mobile (19) and Sprint (18). As for Value, T-Mobile
scored a 20, Sprint 19, Verizon 18 and AT&T 15.
When
asked the bottom line question, i.e., if they would recommend their
wireless carrier to friends and family members, 92% of Verizon customer
said "yes," followed by 79% of Sprint customers, 79% of T-Mobile
customers and 69% of AT&T customers.
For more detailed results of this survey, please visit
http://www.ZAGAT.com/wireless
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