J.D. Power released its latest buying experience customer satisfaction findings and customer care findings. AT&T was ranked number one for both buying and customer care. Boost Mobile provided the best buying experience while MetroPCS (now owned by T-Mobile) offered the best customer care experience.
Apple's iPhone is gaining market share due to iPhone sales on T-Mobile which is the lowest price from a major carrier for an iPhone(cheaper prices are now available from Virgin Mobile and Straight Talk). Most of the T-Mobile iPhone buyers came from feature phones.
For the three months ending May 2013, the iPhone 5 was the best-selling smartphone at T-Mobile even though sales started in in April. iPhone sales accounted for 31% of T-Mobile’s smartphone sales over this period.
The latest stats from Gartner show a decline in PC shipments but overall increase in tablets, smartphones and ultramobiles.
The big movers will be tablets with shipments expected to grow 67.9 percent, with shipments reaching 202 million units in 2103.
J.D. Power's latest survey shows how small and mid size business rate carriers.
In 2013, overall customer satisfaction among wireless business customers averages 694 on a 1,000-point scale, a significant increase from 674 in 2012.
Remember your old landline phone the length of the handset is eight inches, smartphones and cell phones are finally catching up to the old ringers. According to Strategy Analytics notes that the size of smartphone have outgrown the original 3.5" iPhone by quite a bit.
Last year in the second half of the year, existing smartphone owners were most likely to be interested in devices with a screen size between 4.2” and 4.7” with 4.5” was the most-wanted size. Buyers who intended to buy a smartphone preferred smaller smartphones. The preferred size is no larger than the iPhone 5 which is now 4."