Some Kindle Fire owners have found that the Kindle Fire tablets will find and connect to a Wi-Fi connection but not connect to the Internet.
Some have found that the Amazon software update to 6.2 "provides improvements to the operation of your Kindle Fire," helps. Others found it could be a DHCP problem or router problem.
An Amazon Kindle support forum member put it this way
"Since the day I bought mine it has had this problem. I can connect fine to my network and I'll be browsing the web. After a few pages (maybe 5-10), it just won't load anything. I disconnect and reconnect wifi and it won't reconnect until I stop the browser. Annoying as hell and that along with the jumpy video will probably force me to send it back."
A support forum member noted that the problem could be DHCP
- "I suspected that something is wrong with DHCP wrote a forum member.
- It's the protocol that tells new devices on the net where to go for Internet (gateway) and assigns them an IP address on the network so they can communicate.
- If something goes wrong with this process no Internet connection will be available.
- DHCP server (the router) keeps the records typically for a few days.
- So if something goes wrong between Kindle and the router chances are that there will be no connection on Kindle for a few days.
- On Windows you can fix this by "repairing" the connection. No such thing on Kindle.
- Many routers allow to delete the DHCP records of their clients. If this is the case - turn off Wi-Fi on Kindle, delete all DHCP records on the router and power cycle the router (just in case).When the router is up and running (few minutes after power-on to be sure). Turn on Wi-Fi on Kindle and cross your fingers. Worked for me."Another fix that worked requires resetting the router:" I reset our router back to the default factory settings. From there, I reset the router's password to the one it had before and reset the security keyword to the one it had before.The only thing that appear to have permanently changed are the DNS settings. And now the Kindle Fire works. It's worked for 9 hours with repeated checking during that time frame. Solid connection. So that may be the answer for some."
- Cable company-supplied routers may need to be replaced.
- Turn off the Kindle Fire and router and see what happens.
- When all else fails contact Amazon Support.
How to update Kindle Fire:
- If you are not sure what software version you're running, tap the Quick Settings icon, tap "More," then tap "Device."
- If your System Version begins with "Current version: 6.2," you are running the latest software. If your System Version begins with "Current version: 6.0 or 6.1," download the update.
- To update your Kindle, ensure you are connected to a Wi-Fi network and that your battery is fully charged.
- Tap the Quick Settings icon in the upper right corner of your device, then tap "Sync." The software update will automatically download in the background and will be applied once download is complete and the device is asleep.
You can also download 6.2 to your computer and then update by connecting your USB cable.
- Turn your Kindle Fire on and unlock the screen. Then connect it to your computer using a USB cable (sold separately). Drag and drop the new update file from your computer to the kindleupdates folder on your Kindle drive. (The drive is typically displayed as a "device" icon).
- Check your file transfer progress to ensure the file transfer to your Kindle Fire is complete before disconnecting. After the file has transferred successfully, tap the "Disconnect" button on your Kindle Fire screen to safely disconnect your Kindle Fire from your computer. Disconnect the USB cable from your Kindle Fire and your computer.
- Ensure your battery is fully charged. Tap the Quick Settings icon in the top right corner of your screen, then tap "More..." then Device. Select "Update Your Kindle." (This option will be grayed out if the most recent update has already been installed or if the file transfer was not successful.) Your Kindle Fire will restart twice during the update. After the first restart, you will see the Kindle Fire logo on the screen.